1. What are the delivery times?
We ship your orders within 1 to 2 business days. Delivery times vary between 3 and 7 business days depending on your location.

2. Can I track my order?
Yes, as soon as your order is shipped, you will receive an email with a tracking number to follow its progress in real time.

3. What are the delivery costs?
Shipping costs are calculated based on your location and the amount of your order. The exact costs will be displayed before you confirm your purchase.

Returns and Exchanges

1. Can I return or exchange an item?
Of course! You have 14 days from receipt of your order to return or exchange an unworn and unwashed item.

2. How to make a return or exchange?
Simply contact us via info@icecol-wear.com with your order number and the reason for return. We will guide you through each step.

3. Am I responsible for return costs?
Return costs are the responsibility of the customer, except in the case of a defective product or an error on our part.

Products and Sizes

1. How do I choose my size?
You will find a detailed size guide on each product page. If you are between two sizes, we recommend choosing the larger size for optimal comfort.

2. Are the items unisex?
Yes, many of our items, including our jogging jackets and pants, are designed to be worn by everyone, with fits and styles to suit all body types.

3. Do you offer limited edition items?
Yes, some of our items are available in limited edition. These exclusive pieces are identified on the product pages.

Article Maintenance

1. How do I care for my clothes?
For each item, you will find care instructions in the dedicated section under the product description. We generally recommend cold washing and air drying.

2. Can I machine wash the jackets?
Most of our jackets can be machine washed at 30°C, but always check the specific care labels on each product to avoid any unpleasant surprises.

Payment and Security

1. What payment methods are accepted?
We accept major credit cards (Visa, MasterCard, American Express), as well as PayPal, Apple Pay and Google Pay.

2. Is my payment secure?
Yes, we use encrypted and secure payment systems to ensure the confidentiality of your banking information.

3. Do you offer payment in installments?
Currently, we do not offer installment payments. However, we are working on integrating this option in the near future.

Contact and Support

1. How can I contact you?
You can contact us at any time via info@icecool-wear.com or use the contact form on our website. We will respond within 24 business hours.

2. Do you have a physical store?
Yes, you can find us at:
24 Rue Georges Clemenceau, 83990 Saint-Tropez